West Midlands Fire Service
The contract for cleaning, washroom and paper products which was awarded to Arrow County Supplies has now been running for almost 3 years. During this contract period, Arrow has delivered the products and service that they promised, as set out during the tendering process.
They have exceeded our expectations in terms of product quality, providing solutions and good value, all whilst consideration for the environment.
Unlike previous contracts, we have not received continuous complaints about the excessive costs of products. This is proof of the value for money solutions that Arrow has provided. On the occasion where an issue has arisen, the team at Arrow has been quick to resolve the problem and ensure it doesn’t happen again.
With the assistance of a Customer Services team at Arrow and a dedicated Account Manager, this contract has run seamlessly from the start. As a result, we have taken the decision to extend the contract and will continue to do so for the full contract period.
I would not hesitate in referring Arrow to any client, both in the public and private sector and in particular, the Emergency Services Divisions where there are multiple sites with a 24/7 operation. Arrow has every capability in servicing the requirements of this kind.