Support

Support

We understand that there will always be occasions where you just need help or to just ask a question and we know that you need to be sure that you can speak to someone who can do something about it.

We are fully customer focussed and ensure your needs are put at the heart of our operations. Our dedicated response team have been described as the friendliest and most helpful customer service team people have ever dealt with and they make it their business to make your life easy. Speak to any of the team and you will find that they take ownership of your question or issue and ensure it is fully answered or resolved.

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Simplicity

Our leadership team are focused on trying to find ways of meeting emerging demands and special requests.

Response

Whatever your query, whether it’s an email about a current order, a product enquiry or to discuss any aspect of your account, you can expect a friendly, efficient and professional response.

We invest in to customer relationships and take the time to listen. We work hard to make your life simple and our dedicated Customer Response team handle queries quickly and efficiently, so you can be confident your problem will be solved.

Our dedicated “simplicity” team is made up of all our senior managers and meets every week. This team investigates customer enquiries and requests with the aim of finding new ways of working, ways to satisfy new requirements or to review and resolve issues that arise.

Each member of our team has been through an extensive training programme which enables them to help you with product enquiries and suggest alternatives to help you meet your targets. Often, customers will be looking to find a cost solution or product to do a specific task; our response team will support you to find a resolution. What makes us unique is that in order to help our customers meet targets and to better satisfy their needs, we dedicate time every week to understand the requests and find solutions. Whether that is a pre 10am delivery or specific online ordering requests, we spend time to solve your problems. Now, there aren’t many companies that do that!

We go above and beyond the call of duty with our support services. Every member of our team is hardworking, trustworthy and friendly, ensuring you get exactly what you need, when you need it and it is their mission to ensure that we make your life simple.

FIND OUT HOW WE CAN HELP YOU SAVE COSTS AND IMPROVE YOUR CLEANING OPERATIONS WITH ONE OF OUR CONSULTATIONS