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Quick service restaurant kitchen deep cleaning has to be fast and efficient. With 24 hour up time running requirements of many outlets, it often also has to happen whilst a cooking service is maintained. Continuous orders at drive-through windows and at the counter can overwhelm employees if they don’t have the right processes and tools to clean quickly and effectively.

Here are 5 ideas and areas to focus on when carrying out kitchen deep cleaning: –

1. Incorporate deep cleaning into your health and safety responsibilities. Deep cleaning can be a real chore for your staff. If deep cleaning is presented as a routine exercise, that has to be done, motivations can waiver and standards may slip. So presenting kitchen deep cleaning as part of staff health and safety responsibilities, where staff are typically already well trained, can make the exercise more meaningful. One element to emphasise is staff welfare in this regard. A build up of contaminates can be detrimental to staff as well as customers and floor debris for example can lead to a slip and trip incidents.

2. Work from the top down. With the intensity of activity in a quick service restaurant, cooking materials are spreading everywhere from emulsified cooking oils in the air to food particles being kicked or transported on footwear. Once these materials settle they then form a thin film attracting and retaining dust and other contaminates which in themselves can harbour bacteria. Working from the top down means that any contaminates that fall during the cleaning process will be picked up by cleaning procedures at a lower level. Ensure all open cooking equipment and preparation surfaces are covered in advance to prevent contamination. Your cleaning products supplier may be able to advise you on special tools available to reach inaccessible areas.

3. Select the right cleaning product for the task in hand. For kitchen deep cleaning, it is essential to select the right cleaning agent for the contaminate you are trying to clean and for the material that the surface to be cleaned is made of. You might need expert advice to help you with this as different cleaning products if used on the wrong surface can damage these surfaces irreparably. Your cleaning products supplier should offer you a free assessment service to help you select the right products and hone your procedures to be ultra-efficient.

4. Use eco friendly commercial cleaning products and clean sustainably. Many businesses with regular cleaning and deep cleaning requirements often ignore a requirement to be more sustainable in their cleaning in the mistaken belief that eco friendly commercial cleaning products are more expensive to use. This simply isn’t the case any more with modern eco friendly cleaning products like Quick and Easy offering cost effective solutions but using only natural chemicals and fully recyclable packaging.

5. Concentrate on the floors. Cleaning kitchen floors properly during kitchen deep cleaning is the most important area to concentrate on. Gravity ensures that most contaminates and residue of other cleaning activity will end up and get moved around floors. Clean floors are also the key to preventing the many of slip-and-fall accidents that take place in restaurants every year. To get your floors clean and safe for your employees, your team has to remove the food particles and grease that hit the ground during service and other cleaning procedures. Again selecting the right product and cleaning, tools and procedures here is vital.

Kitchen deep cleaning in quick service restaurants presents a particular challenge for all involved because of the relentless demands of this business environment. However, with the right products, procedures, tools and staff commitment and motivation it can be executed quickly and efficiently so that the business can maintain high standards and concentrate on serving customers.

 

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99 percent of retail customers are influenced by poor cleanliness. Retailers can use cleaning services strategically to enhance the customer experience and increase brand loyalty, whilst driving operational cost savings and efficiency, this from a well regarded industry white paper.

The thing about lack of cleanliness is that it sticks in the mind with a persistence that is difficult to budge, whereas poor customer service can be rectified in an instance by a behavioural change.

Fitting rooms, washrooms, payment areas and even the scent in the air can affect how people perceive a retail business. Since first impressions create customer loyalty, it is time to look at how effective your retail centre cleaning is. When one place is dirty, patrons may assume the rest of the location is as well, resulting in poor customer experiences.

The industry white paper reveals cleanliness affects the entire shopping process. People will always prefer a cleaner retail facility over a dirty one, but sometimes the level of cleanliness can have an affect they do not even realise. First impressions are developed the moment customers walk through the doors. An overall tidy retail centre can be the inviting element that gets the shopping process moving. Once first impressions are made outside of the retail outlets themselves, the quality of cleaning done will influence the likelihood of entry into stores and the time spent within.

So, the importance of the overall customer experience goes beyond good customer service. The study, carried out by market research firm Harris Interactive, found that 99 percent of consumers said poor cleanliness would negatively affect their perception of a retail environment with unclean washrooms and unpleasant odours rated higher than poor customer service.

One national retailer, achieved significant cost savings across its national estate through outsourcing its cleaning services. This customer-facing brand with over 250 stores, the importance of cleanliness and how this could impact on the whole customer experience. Choose trusted suppliers of services and janitorial supplies to deliver to a set standard.

According to a survey conducted by ISSA – The Worldwide Cleaning Industry Association, 95 percent of shoppers reported that unclean restrooms and unpleasant odours would influence their shopping decisions along with, dirty floors, spills or stains, dirty shopping carts and other factors.

“Shoppers want to feel comfortable when visiting a retail environment and ensuring that the environment is clean and healthy is a crucial part.”, says Dan Wagner, ISSA’s Director of Facility Service Programs.

“The janitorial landscape has changed dramatically in the last five years. We are entering a new normal for cleaning standards in retail facilities management. Retail brands need to be aware of this under-budgeted area and ensure all retail areas are meeting brand standards”

So, the evidence from good research sources is clear. Cleanliness in a shopping environment can be more important than customer service in a shopper’s experience and ultimately willingness to buy and come back. The key to retail centre cleanliness, is through finding good partners both in services and janitorial supplies, who can demonstrate they share an understanding of the shoppers needs.
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It makes good business sense to consider your customer’s opinions; you are likely to centre your promotional materials, social media and website design around your client’s preferences and personas, and your cleaning regimes should be focused in the same way.

  1. First impressions are key

The first impression that your organisation gives to customers or clients is of the upmost importance. It is difficult to recover from a poor first impression and cleanliness is a vital part of making an environment appear attractive and welcoming. Make sure your display windows and entrance areas are kept spotless at all times to ensure every person who walks through your door is impressed with your facilities.

  1. Focus your attention

There are certain areas which clients and customers will naturally focus on when assessing the cleanliness of your building, including kitchens and bathrooms. Interestingly, specific surface types are also perceived differently; for example, it is easier to determine that a hard floor surface is clean when compared to a thick carpet.

  1. Smell matters

Odours are one the key ways in which people judge the cleanliness of public spaces. Studies have shown people readily associate particular scents, like pine for example, with sanitation. At the same time, heavily scented cleaning products can be perceived as off-putting and overbearing. Strike the right balance by keeping the rooms of your building well ventilated where possible, and choosing a range of cleaning products with an appealing odour.

  1. Seeing is believing

Surfaces will only look clean if they are clean. In fact, 63% of people would rather eat in a restaurant with an open kitchen in order to judge the cleanliness levels. Make the most of large and pale or transparent surfaces in your building. Where dark colours and heavy prints can easily mask stains and grime, dirty streaks and marks are obvious and easily identifiable on windows or white walls. These types of surfaces can therefore be difficult to maintain properly throughout the day, so take the time to plan your cleaning tasks carefully and efficiently.

  1. The cost of clutter

It can be difficult to distinguish between untidiness and dirtiness, with cluttered rooms and messy areas like storage cupboards and kitchens easily giving an impression of a dirty environment. Make sure your buildings are kept tidy – use stylish storage units to keep areas that are prone to clutter free of unnecessary mess and empty bins on a regular basis.

Keep these useful tips in mind when assessing your cleaning regimes and prioritising maintenance tasks, to impress your clients and create an environment that emphasises the values of your organisation.



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What does the future hold for the cleaning industry? New products? New services? All innovations should ultimately be driven by an end customer (meaning the public) need, but what do they really want?

In a recent survey*, members of the public located across the United Kingdom looked at public perceptions of cleaning and the cleaning industry.

The good news

100% of people think that cleaning is essential and not only protects us from infections but gives us a sense of well-being. A clean workplace is happier, more productive, and gives a better impression to visitors and clients. This fundamental importance of a cleaned environment is often forgotten and not regularly recognised. Suggestion: Regularly remind staff and clients/visitors that cleaning is important and celebrate success.

The public have a view on innovation, for example 78% of participants believe that “machinery is more effective than a mop”. This means that public perception is not only swayed by results (66% said that effectiveness is the single most important aspect when designing cleaning equipment or services) but also how those results are achieved. Suggestion: Keep colleagues and the public informed on your use of innovative solutions. For example, hold demonstrations for colleagues on the effectiveness of new machines or when seeking feedback start off by saying “These floors are cleaned by the latest cleaning machine technology, if you have suggestions for improvements please contact us”.

Image is important. 51% of those surveyed would prefer to see cleaners in branded uniforms. Although not completely decisive on dress, the “brand” of cleaning operations will be reflected in everything they do, particularly those in operation during normal business hours. Suggestion: Encourage staff members to feel proud of their work through positive feedback and educate how this is reflected in everything they do, including their appearance. This association with achievement can only serve to increase productivity and satisfaction.

Room for improvement

34% of the public never talked to a cleaner at work yet 72% said that cleaning makes them feel satisfied. This in our view is a bit disappointing. Increasingly cleaning staff overlap with the working hours of other functions and clients or visitors. A big majority of those surveyed reported that cleaning makes them feel good and presumably the better the cleaning the better they feel. The disconnection between these two statistics feels like an opportunity lost for positive re-enforcement to cleaning staff in particular. Suggestion: Encourage visitors and customers to give their feedback and directly where possible. Maybe notices when cleaning is in operation that request “Let me know if doing a good job” or “How was my cleaning today?” alongside safety notices could prompt more engagement.

Conclusion

All in all the signs are good. Cleaning is appreciated by end users and they have positive views on how this should be done. Embracing innovation is seen as progressive and worthwhile and identifying and engaging with end users, particularly to gather their feedback could be really positive. Capturing the feel-good-factor can bring encouraging results in terms of end user satisfaction and staff morale and retention.





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It is easy to think of key sources of dirt and contamination in an organisation – you may consider the flooring, bathroom facilities and windows, for example. However, there are a host of other places where dirt accumulates and bacteria can spread quickly. On average, people will touch roughly 300 surfaces in 30 minutes, which equates to approximately 840,000 germs. It is imperative that your organisation minimises the risk of contamination, using efficient and thorough cleaning strategies.

  1. Your desk

On average, desk surfaces are thought to harbour 400 times more bacteria than a toilet seat, and viruses like influenza can survive on hard surfaces like this for up to 24 hours. Make sure employees keep their desks tidy so that your cleaning staff can access them quickly and easily.

  1. Keyboard and mouse

Computer keyboards can become a haven for nasty bacteria, lurking between the keys where it is difficult to reach them. Make sure you shake the dust and crumbs out of your keyboards and clean them regularly; either with a soft, lightly dampened, lint-free cloth or disinfectant alcohol wipes.

  1. Sponges

The sponges in the kitchen of your organisation are likely to be used by a host of different staff members throughout the day, and bacteria can survive and thrive in the network of crevasses inside the sponge. Make sure you replace your sponges regularly, or disinfect them at least once a week to prevent a build-up of harmful bacteria.

  1. Water fountains

Although water fountains are a quick and accessible way of keeping your staff and customers hydrated, they can be a significant source of bacteria in your workspace. In fact, there can be between 2-7 million bacteria per square inch on the spigot alone! Make sure your cleaning staff are disinfecting your water fountains at least once a day, paying particular attention to the mouthpiece.

  1. Phones

Be it your mobile or a landline, your phones are in use consistently throughout the day, and can quickly become a target for harmful bacteria. Check your line-level cleaners are giving desktop phones a regular wipe clean, to keep them germ free and ready for calls any time of the day.

So bear these less obvious places in mind when training you cleaning staff and other employees, to prevent unnecessary illness in the workplace and keep your building spotless!

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In a society where competition for business is ever-growing and communication between customers is unlimited, organisations are becoming increasingly aware of the importance of consumer opinions and recommendations. Hygiene and cleanliness can often be disregarded and undervalued, but poor cleaning standards can leave businesses fighting for survival in the long term.

The results are in

Recent findings from The Financial Impact of Poor Food Safety Management survey by checkit.net, showed that 61% of consumers would refuse to visit any type of restaurant (including takeaways, coffee shops or pubs) with a low Food Hygiene Rating. Unsurprisingly, this view is not limited to the food industry – cleanliness is prioritised by customers in the retail sector, as well as in public service buildings like schools and hospitals. For example, the UK government Office for Standards in Education (Ofsted) Safeguarding in Schools best practice report states that hygiene and cleanliness are given the highest priority status, while 96% of UK care home residents and their families recently voted that care home owners should do more to keep their premises germ free.

The importance of a first impression

Whatever the nature of your organisation, it is clear that cleanliness is a factor which is highly regarded, and that consumers have consistently high expectations. This is even more critical in the age of social media, as information about poor standards of cleanliness and hygiene can reach thousands of potential consumers in seconds.

Do not underestimate the power of a strong first impression. For example, a spotless door or entrance windows will affect a customer’s impression of your premises, even before they have stepped across the threshold. You want your potential customers to feel comfortable and safe, and to create a space that they will want to give positive feedback about and be happy to return to.

Protect your reputation

Organisations need to consider cleanliness as a key determinant of success. If mistakes are made and poor reviews are received, rebuilding customer trust is a lengthy and costly process, and there is no guarantee that the reputation your organisation once held will ever be fully repaired. Organisations need to ensure they are not only meeting, but exceeding the standards required by the appropriate official bodies for their sector or industry. This will protect your reputational stability in the long term, as well as providing an environment which consumers and visitors find welcoming and reliable.


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Not all odours are deemed unwelcome. Our olfactory system plays an integral part in our everyday lives, from allowing us to understand our surrounding environments to evoking memories, emotions and eliciting important responses.

We all remember the scents of our childhood, from the comforting smells of Granny’s banana bread wafting through the house to the overpowering, pungent stench of the sickbay at school. Odours can instantly transport us to a time and place that we otherwise may not have consciously recalled. It is said that sense of smell is closely linked to memory, probably more so than any of our other senses. This is due to our olfactory receptors direct connection to the limbic system, the most primitive part of the brain. When smells are relayed to the cortex, cognitive recognition begins but the most unconscious parts of the brain are first to be stimulated, triggering certain memories or emotions. Because of this, odours are an integral part of our survival instincts. Certain smells can alert us to potential dangers such as smoke from fire or gas from a leaking pipe, to contaminated food or surfaces.

Individuals will have different perceptions of different odours, it is not only due to the sensation of the odours themselves but of the experiences and emotions associated with them. Think of why certain fragrances are preferred by some but despised by others. Many studies have shown reactions to odours and our olfactory likes and dislikes are based purely on emotional associations, with even the power to alter people’s moods. Retailers have certainly tapped into this notion by dispensing comforting scents like cinnamon within their stores that have a proven positive effect on customers which in turn can lead to increased spending. On the other hand, foul odours can be associated with uncleanliness and poor hygiene especially in washrooms, which is enough for customers to black mark an establishment, seriously impacting a business’ reputation.
Odours, whether deemed good or bad, can elicit powerful emotions and create meaningful associations for everyone. It is worth elevating them as part of your assessment process in the maintenance of your workplace or business.

We love odours because they are simple to manage and fixing them can have a dramatic turnaround in how facilities are perceived, allowing you to create a positive and enjoyable environment for everyone, from employees to patrons.


Download our Winter Maintenance Advice leaflet here




Weather in the United Kingdom is well known for being unpredictable. There will be many occasions when we’re warned a big cold front is coming in and we should all be prepared. Quite often this doesn’t materialise the way it has been forecast; thankfully. However, would your business have been prepared if a cold spell did hit?

With unpredictability in mind, it’s very important for businesses to be prepared for every winter eventuality, as it can seriously disrupt productivity if not planned for. To help along the way, we give you our three P’s of winter preparation:

Premises
Your premises are the hub of business activity. Therefore they need to be safe for employees and the public to access. To do this, you need a plan of action:

  • How will we clear the access points?
  • Who will clear them?
  • What will be done after to keep them safe?

Once you have pinpointed the correct procedure with your team, you need to ensure you have the right equipment. There is a wide range of winter products in the marketplace that serve different scales and purposes. Ensure you buy the right and appropriate sized equipment for your use. This will save you both time and money.

For example, if your business requires hygiene to be of a high standard, then White Salt is the better option for you as it is purer than other de-icing agents and leaves little residue. However, brown rock salt is most commonly used on public highways and pavements as it is visible on snow, but leaves more residue than its counterpart.

Personnel
Your employees must also be prepared for winter weather, as your business productivity will be severely reduced should employees not be able to make it into work. A good tip is to provide them all with a winter car kit,

  • Hi-vis
  • De-icer
  • Scraper
  • Screen shield
  • Screen wash etc

This way, during even icy and frosty periods they can be prepared to sort their vehicle. Your employees are what keep your business ticking – ensure they are prepared or know the procedure for cold weather.

Process
Finally, put them together. Ensuring your personnel know how to sort your premises is a great way to ensure that processes are carried out to the highest standard. Without a process behind your planning, a cold winter storm can catch you out and sometimes hamper business productivity.