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Cleaning innovation and supplies company Arrow County Supplies has been awarded the Investor in Customers (IIC) Silver accreditation for delivering brilliant customer service.

This award follows an independent assessment carried out by Investor in Customers, a customer experience agency where a business is rated and benchmarked on four key areas which includes understanding customer needs, meeting customer needs, delighting customers and loyalty.

Undertaking the assessment in July 2017, Arrow wanted to understand if what they were doing for their customers was meeting their needs and expectations. By carrying out an assessment by an experienced external body like IIC, the company was presented with reliable and valuable feedback.

The results combine the feedback from Arrow’s customers, employees and senior management and Arrow achieved an overall score of 7.88 out of a possible 10, which is a Silver accreditation.

For a first external review, this is an accomplished performance and demonstrates Arrow’s capability to deliver excellence within customer service.

Bruce Blackledge, Managing Director at Arrow County Supplies comments on the results: “We are a customer-centric organisation and customers are at the heart of everything we do, so we thought it was very important to get feedback from an external expert to ensure we gained reliable results to work on.

“We are thrilled with the results for our first assessment. As part of our commitment to continuous improvement, we are already in the process of reviewing the feedback we have been given to ensure we make the most of this opportunity and put our plans in place to deliver further customer service excellence.”

Sandy Bryson, Director at IIC, commented: “For a first assessment this is a great result and clearly demonstrates that Arrow County Supplies truly care about the customer service they provide. Whilst this is still work in progress, the foundations are in place to build on these results and I have no doubt that they will achieve gold in their next assessment.”

 

Here are a few comments from the results:

“I am always very happy with the excellent service and products supplied”

“Overall Arrow County provide a fantastic service. The staff are always willing to help. Deliveries are on time and communication is excellent”

“They are a very reliable company.  They always deliver on time and update me about any problems/ situations with my order.”

 

For more information about the Investor in Customers accreditation and survey process, please visit their website at www.investorincustomers.com

Cleaning and Hygiene Products Supplier to Staffordshire County Council

Arrow County Supplies, the national distributor of cleaning and hygiene products has recently won the contract for supply of Cleaning materials and consumables at Staffordshire County Council, worth £1.2M over 4 years.

The contract will allow Arrow County Supplies to provide cleaning and hygiene products to all Staffordshire County Council facilities, including Schools and Academies, Leisure Centres and Public buildings, totalling over 1000 sites. Commencing in April 2017, the contract lasts for 4 years and is the start of an exciting partnership for Arrow and the Council.

Arrow County Supplies were awarded the contract based on their extensive cleaning expertise, experience working with other County Councils and effective service model.

Bruce Blackledge, Managing Director at Arrow County Supplies comments:

“We’re very excited to have won the Staffordshire County Council contract and we believe it will be the start of a great partnership. Our team will work tirelessly to ensure we provide the best possible service to the council and its facilities, as well as going providing additional value through expert advice, training and innovation”.

Arrow County Supplies are experts in hygiene and cleanliness solutions. Based in Shrewsbury, they have been serving a wide range of sectors including Healthcare, Education, Facilities Management, Public Sector and Food Manufacturing for over 40 years.

 

Hope House Cake Sale CertificateOn the 28th March, employees at Arrow’s head office in Shrewsbury took part in an “Eat Cake” event in order to raise money for local charity, Hope House.

Star bakers from the company came forward and made a wide variety of cakes which were available for staff to purchase throughout the day. From carrot cake to cupcakes, there was something for everyone. In total, £215 was raised with all proceeds going to Hope House / Ty Gobaith.

Hope House / Ty Gobaith is a local charity based in Oswestry and Conwy that runs two Children’s hospices and provides care and support for children with terminal illnesses, including their parents and family. They offer a range of services including respite and end of life care at the hospices or within the family home as well as counselling support. The support service is available 24 hours a day for 365 day of the the year and includes physical, psychological and spiritual care from a team with experiences doctors, nurses and other care professionals. For me information, please visit www.hopehouse.org.uk 

Following the success of the “Eat Cake” event, Sam Blackledge, Insight Director at Arrow County Supplies who helped organise the sale, comments: “It’s really important to give back to the community and especially to those in need, that’s why charities such as Hope House need to be supported for the services that they offer”.

We would like to send out a huge thank you to everyone that visited our Arrow County Supplies stand at the London Cleaning Show in March and for taking part in our “Unlock the Box” competition to win an Apple Watch.

London Cleaning Show Competition Winner Richard SergeantThe competition was simply to enter your automatically generated code into the padlocked box in the hope that it would unlock to allow you to claim the Apple Watch as your prize. Entrants were invited prior to the event to get their code and visitors could also register on our stand. It was a great draw for the crowd!

We have had a very hectic period after such a fantastic event for us that it has taken until now to announce the winner! Our congratulations go to Richard Sergeant from St. Andrew’s Healthcare who had the winning code of 9777.

Unfortunately, Richard didn’t make it to the event which meant the watch was not won on the stand, so we took it to him instead! Our National Account Manager, Laurie Devenish took a dedicated trip to present Richard with the Watch after the event. We hope he enjoys it!

It was our first time attending the London Cleaning Show, demonstrating our expertise in cleaning, hygiene and janitorial supplies to a wide range of visitors and after such a successful event, we cannot wait for Manchester Cleaning Show in March 2018. Hope to see you there!

Victoria Griffiths Head of ProcurementWe are very proud to announce the appointment of Victoria Griffiths as our new Head of Procurement.

Victoria’s primary focus area will be the management of the purchasing arm of the company with large focus on economies of scale, continuous improvement and sourcing quality goods for their customers.

Victoria has worked within the purchasing environment for over 17 years, starting out as a Buyer for own label and branded household disposable manufacturer, CeDo. Working at CeDo for over six years, Victoria broadened her purchasing experience eventually obtaining the position of UK Supply Manager at the company, where she was responsible for all supply related inputs to a spend of approximately £25 million per annum.

From here Victoria moved to PDSA, the UK’s leading veterinary charity, where she held the position of Contracts and Procurement Manager for 10 years. Leading the implementation and development of PDSA’s procurement strategy, Victoria ensured supporter funds were maximised through the implementation of cross functional spend to achieve internal efficiencies.

We are very pleased to have Victoria on board. With a wealth of procurement knowledge and experience, Victoria will be a great asset to the Arrow County Supplies team.

The London Cleaning Show held their innovation awards this week on the Tuesday of the event and we are delighted to announce that our eco-friendly Quick and Easy product won the “Best Product Innovation” award for the cleaning product category.

Recognising over the past few years the need for truly sustainable cleaning products, we are thrilled that Quick and Easy has had the recognition it deserves.

Eco-friendly cleaning products have been growing in popularity within the UK cleaning market for many years, but the standard and performance of products have not been consistent and comparable to the chemical alternatives. We firmly believe that cleaning performance does not have to suffer as a result of caring for the environment.

Quick and Easy goes above and beyond on both performance and sustainability levels – that’s why we have brought it to the UK market. Recognising the superior performance and usability of the product over other green alternatives, we knew this was a truly innovative step forward in the world of green cleaning.

It’s not just its green credentials that have contributed towards its award winning status; it is also very practical and safe for the user. The multiple cleaning solutions, automatic dosing and tailored belt allow the user to move through a facility efficiently and effectively, completely eliminating the need to return to the cleaning store.

We’re committed to bringing the latest innovative products to our customers and actively seek out the most practical products by keeping on top of the latest industry news and events. This is how we found Quick and Easy, the most practical and eco-friendly products we have found in the industry. It has innovatively filled a gap in the UK market and brings a new dimension to the phrase “green cleaning”.



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Green cleaning with no compromise on performance

We are delighted to announce that we’re the exclusive UK distributors for an award winning new cleaning product QUICK AND EASY that delivers professional cleaning results without compromise with a revolutionary mobile dosing system that is safe, green, practical and powerful.

We know that many organisations have a strong desire to embrace more sustainable cleaning processes but have become frustrated with the results that they get from green cleaning formulations. But not anymore as Quick and Easy sets new standards in performance, sustainability, user safety as well as productivity.

The innovative foam spray head automatically dilutes the QUICK & EASY concentrated formulas for easy, exact and safe dosing. The foam ensures improved product utilisation with effective contamination reduction, when compared to conventional cleaning sprays.

Four powerful and effective QUICK & EASY formulations means that there is one for all main cleaning requirements, and they are quick and easy to swap at the point of use:

  • Tanex Performa – Stain removal
  • Sanet Daily – specifically for washrooms
  • Tanet Interior – all round surfaces cleaner
  • Grease Off – Specifically for kitchen use

QUICK & EASY complies with a new standard of environmental sustainability, Cradle to Cradle. The robust accreditation process only certifies products that are sustainable and all formulations are “Gold Certified”.

All ingredients are certified as safe for people and nature, the innovative automatic dilution of the product makes it “CLP free in application”, recognising that it is free from hazardous materials as set out in the EU CLP Regulation on classification, labelling and packaging of substances.

The QUICK & EASY belt, combined with a water cartridge that can be refilled anywhere, means this is a portable and powerful system that ensures cleaning professionals are as productive and efficient as possible.

As the UK’s exclusive distributors of the QUICK & EASY innovative cleaning solution we are delighted to answer any questions you may have so get in touch?

For more information, please visit the new QUICK AND EASY website or come and visit us at the London Cleaning Show, where we will be specifically introducing this product to the UK Market.



Find out more about Quick and Easy




We are committed to the issue of hygiene in the workplace and we make this an intrinsic part of our mission and values. We are a customer and employee centric organisation that prides itself in building a culture of innovation and excellence. It is embedded into our organisational DNA and drives our approach to build productive partnerships to our clients.

Over the past few months we have evolved our value proposition and have simply narrated the culture that we currently embrace and have embraced for the past 40 years.

We aim to inspire you to rethink traditional approaches to cleaning. We’re passionate about helping you improve standards, reduce costs and ensure compliance while being environmentally responsible. We have identified how we can help you and it is through these three processes:

  • Advise
  • Supply
  • Support

We have built structured and responsive teams around these core delivery principles, to ensure that our organisation has the flexibility to deliver superior customer experience.

We stand out from the crowd because we can Advise. Our knowledgeable ‘Insight Team’, provide expert advice to help you find new and improved ways of working. We aim to help you source better performing products and support you in your drive for improvement.

Our ‘Solutions’ and ‘Fulfilment’ Teams take pride in ensuring that our supply is highly personal and responsive, exceeding expectations. Quality and performance runs through our core at Arrow. We listen to our customer requirements to ensure we can meet your needs on a regular basis.

We provide unparalleled support through our dedicated ‘Simplicity’ and ‘Response’ teams, who make it their business to make your life easy. They take ownership of your question and support you until you find a resolution. We go above and beyond the call of duty and every member of our team is hardworking, trustworthy and friendly, ensuring you get exactly what you need, when you need it.

This is what we call the Arrow Way.

With our new story, we have relaunched our website and created a corporate image that reflects our customer centric culture. We hope you like it!



Find out more about how we can advise you




Following on from a very successful event in Manchester last year, we’re pleased to announce that we will be exhibiting at The London Cleaning Show. Held on the 14th – 16th March 2017 at the Excel. The London Cleaning Show is the biggest event in the cleaning sector. With over 100 companies exhibiting the event includes a comprehensive seminar programme, and the CSSA Awards. You do not want to miss this occasion, especially if you’re involved in the cleaning and services industry.

We will be focusing on how we help you solve your problems through our new Advise, Supply, Support story, as well as demonstrating our product innovation abilities. Innovation is a huge aspect of what we can offer to our customers and we will have a dedicated area on our stand that will cater for all innovation questions you may have.

This year we’ll also be holding a competition for visitors to win an APPLE WATCH! This prize is inside a box and only the visitor with the correct code will be able to open it – fancy your chances? To enter our competition, register below. Make sure you don’t miss out and visit us at stand C23.

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We have listened to our customers and developed a versatile solution for all your decision making needs. New and improved functionality requested by our customers has been incorporated into the creation of our latest web shop.

  • 24 hour ordering and access to your account details allows you to shop whenever is convenient for you.
  • A cleaner, fresher design with powerful features.
  • The new ‘My Favourites’ feature stores all your top most ordered products in one place.
  • Built for full access on any mobile device or computer.
  • Filtering by category, size, brand and type.

Your account is personalised to you, set up with your own price list and delivery site addresses which can be easily selected from a drop down menu at the checkout. Purchase order numbers and delivery requirements can now be added during checkout to ensure you receive your delivery where you want it, when you need it.

To apply for an account, click here.

Or to find out more, contact our team.