Viewing posts from : August 2017



Cleaning and Hygiene Products Supplier to Staffordshire County Council

Arrow County Supplies, the national distributor of cleaning and hygiene products has recently won the contract for supply of Cleaning materials and consumables at Staffordshire County Council, worth £1.2M over 4 years.

The contract will allow Arrow County Supplies to provide cleaning and hygiene products to all Staffordshire County Council facilities, including Schools and Academies, Leisure Centres and Public buildings, totalling over 1000 sites. Commencing in April 2017, the contract lasts for 4 years and is the start of an exciting partnership for Arrow and the Council.

Arrow County Supplies were awarded the contract based on their extensive cleaning expertise, experience working with other County Councils and effective service model.

Bruce Blackledge, Managing Director at Arrow County Supplies comments:

“We’re very excited to have won the Staffordshire County Council contract and we believe it will be the start of a great partnership. Our team will work tirelessly to ensure we provide the best possible service to the council and its facilities, as well as going providing additional value through expert advice, training and innovation”.

Arrow County Supplies are experts in hygiene and cleanliness solutions. Based in Shrewsbury, they have been serving a wide range of sectors including Healthcare, Education, Facilities Management, Public Sector and Food Manufacturing for over 40 years.

 

There has been a steady rise in public concern about the environment with many organisations moving to eco friendly cleaning products, but do they deliver spotless cleaning results?

In 2014, the Guardian reported that Eco-friendly cleaning is trending in the commercial sector and this has proved to be the case with more and more cleaning companies advertising eco-friendly cleaning services 1.

What does eco-friendly really mean? In cleaning products, there are several standards that are claimed to represent true eco-friendly cleaning but these differing endorsements can be confusing and mean very different things in terms of eco standards. Most eco-friendly cleaning solutions contain chemicals, but are still very environmentally friendly as the solutions are made up of natural resources and they address the way the whole product is manufactured, rather than just the solution within.

Cradle to cradle eco-friendly cleaning products

The most rigorous standard for measuring the environmental impact of products is called cradle to cradle.

Quality is defined by five criteria categories:-

Material Health

Product ingredients are inventoried throughout the supply chain and evaluated for impact on human and environmental health. The criteria at each level build towards the expectation of eliminating all toxic and unidentified chemicals and becoming nutrients for a safe, continuous cycle.

Material Reutilisation

Products are designed either to biodegrade safely as a biological nutrient or to be recycled into new products as a technical nutrient. At each level continued progress must be made towards increasing the recovery of materials and keeping them in continuous cycles.

Renewable Energy and Carbon Management

The criteria at each level build towards the expectation of carbon neutrality and powering all operations with 100% renewable energy.

Water Stewardship

Processes are designed to regard water as a precious resource for all living things. At each level, progress is made towards cleaning up effluent to drinking water standards.

Social Fairness and Biodiversity

Company operations are designed to celebrate all people and natural systems and progress is made towards having a wholly beneficial impact on the people and the planet.

 

A true eco-friendly commercial cleaning product

So, what we are looking for is safe, green, powerful, practical, cost effective eco-friendly commercial cleaning products that are as effective as anything we use today. Cradle to cradle ensures these products exist and are readily available today such as the Quick and Easy range of eco-friendly cleaning solutions.  Quick & Easy, complies to the new standard of environmental sustainability – Cradle to Cradle certification. All of Quick & Easy’s ingredients are safe for people and nature, containing ingredients from plant origin with proven high biodegradability and manufactured with 100% renewable energy.

The products are proven to be just as powerful as any traditional chemical cleaners.

Eco-friendly commercial cleaning products

Quick service restaurant kitchen deep cleaning has to be fast and efficient. With 24 hour up time running requirements of many outlets, it often also has to happen whilst a cooking service is maintained. Continuous orders at drive-through windows and at the counter can overwhelm employees if they don’t have the right processes and tools to clean quickly and effectively.

Here are 5 ideas and areas to focus on when carrying out kitchen deep cleaning: –

1. Incorporate deep cleaning into your health and safety responsibilities. Deep cleaning can be a real chore for your staff. If deep cleaning is presented as a routine exercise, that has to be done, motivations can waiver and standards may slip. So presenting kitchen deep cleaning as part of staff health and safety responsibilities, where staff are typically already well trained, can make the exercise more meaningful. One element to emphasise is staff welfare in this regard. A build up of contaminates can be detrimental to staff as well as customers and floor debris for example can lead to a slip and trip incidents.

2. Work from the top down. With the intensity of activity in a quick service restaurant, cooking materials are spreading everywhere from emulsified cooking oils in the air to food particles being kicked or transported on footwear. Once these materials settle they then form a thin film attracting and retaining dust and other contaminates which in themselves can harbour bacteria. Working from the top down means that any contaminates that fall during the cleaning process will be picked up by cleaning procedures at a lower level. Ensure all open cooking equipment and preparation surfaces are covered in advance to prevent contamination. Your cleaning products supplier may be able to advise you on special tools available to reach inaccessible areas.

3. Select the right cleaning product for the task in hand. For kitchen deep cleaning, it is essential to select the right cleaning agent for the contaminate you are trying to clean and for the material that the surface to be cleaned is made of. You might need expert advice to help you with this as different cleaning products if used on the wrong surface can damage these surfaces irreparably. Your cleaning products supplier should offer you a free assessment service to help you select the right products and hone your procedures to be ultra-efficient.

4. Use eco friendly commercial cleaning products and clean sustainably. Many businesses with regular cleaning and deep cleaning requirements often ignore a requirement to be more sustainable in their cleaning in the mistaken belief that eco friendly commercial cleaning products are more expensive to use. This simply isn’t the case any more with modern eco friendly cleaning products like Quick and Easy offering cost effective solutions but using only natural chemicals and fully recyclable packaging.

5. Concentrate on the floors. Cleaning kitchen floors properly during kitchen deep cleaning is the most important area to concentrate on. Gravity ensures that most contaminates and residue of other cleaning activity will end up and get moved around floors. Clean floors are also the key to preventing the many of slip-and-fall accidents that take place in restaurants every year. To get your floors clean and safe for your employees, your team has to remove the food particles and grease that hit the ground during service and other cleaning procedures. Again selecting the right product and cleaning, tools and procedures here is vital.

Kitchen deep cleaning in quick service restaurants presents a particular challenge for all involved because of the relentless demands of this business environment. However, with the right products, procedures, tools and staff commitment and motivation it can be executed quickly and efficiently so that the business can maintain high standards and concentrate on serving customers.

 

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A good cleaning service enables successful shopping centres to have high levels of footfall, high frequency of footfall and high conversion from footfall to sales.

With shopping centres and retail destinations having a myriad of leisure experiences from shopping and dining to exercise, relaxation and entertainment, there are few single factors that can affect these 3 key measures of success more than cleanliness.

Cleanliness has a major effect on the whole customer experience. When asked what would negatively impact their perception, more people reported unclean restrooms (95 per cent) and unpleasant odours (92 per cent) than poor customer service (90 per cent). These were followed by dirty floors, spills or stains, dusty surfaces and dirty glass and windows. In another study, just over a half (52 per cent) have avoided a business altogether because it looked dirty from the outside.

So a top notch cleaning service really matters. Facilities management companies must think broadly about all issues to compete for the cleaning contracts of these complex organisations not just the core cleaning service.

3 areas that are often forgotten by FMs to excel at providing cleaning service are: –

Innovation

Always be on the lookout for news ways of doing things, innovative companies are coming up with new solutions for common problems all the time. A good example would be dealing with roof leaks. Roof leaks in public areas cause a potential hazard and require quick containment of the unwanted invasive liquid. Arrow County created a bespoke product to deal with this challenge, a maintenance and cleaning product combined.

Service and continuity of supply

Good partnerships are essential for the provision of a high level cleaning service. Whatever service levels that are offered by your cleaning consumables suppliers will be directly passed through and reflected in service level achieved by an FM company. Make partnerships as opposed to contracts for supply and look for partners who deliver a high level of service and are prepared to go the extra mile. Suppliers who will carry out assessment to save money and provide immediate account response to your day to day challenges will underpin excellent overall service levels.

Tracking the end customer’s view

Although the direct customer of FM companies is important i.e. the shopping centre management company, understanding their customers can be just as important to delivering a great cleaning service. Try and access information and feedback on the overall performance of the centre and always react swiftly and efficiently to any end customer feedback on cleanliness. Look for the main signs that the end customer will use to judge performance.

In a large yet highly competitive market it’s these often-forgotten factors that can be the difference between a good and an excellent cleaning service.
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