Viewing posts from : May 2017



We would like to send out a huge thank you to everyone that visited our Arrow County Supplies stand at the London Cleaning Show in March and for taking part in our “Unlock the Box” competition to win an Apple Watch.

London Cleaning Show Competition Winner Richard SergeantThe competition was simply to enter your automatically generated code into the padlocked box in the hope that it would unlock to allow you to claim the Apple Watch as your prize. Entrants were invited prior to the event to get their code and visitors could also register on our stand. It was a great draw for the crowd!

We have had a very hectic period after such a fantastic event for us that it has taken until now to announce the winner! Our congratulations go to Richard Sergeant from St. Andrew’s Healthcare who had the winning code of 9777.

Unfortunately, Richard didn’t make it to the event which meant the watch was not won on the stand, so we took it to him instead! Our National Account Manager, Laurie Devenish took a dedicated trip to present Richard with the Watch after the event. We hope he enjoys it!

It was our first time attending the London Cleaning Show, demonstrating our expertise in cleaning, hygiene and janitorial supplies to a wide range of visitors and after such a successful event, we cannot wait for Manchester Cleaning Show in March 2018. Hope to see you there!

The maintenance of a motivated and consistent workforce is probably one of the biggest challenges in commercial cleaning services. The quality and reliability of your cleaning teams will flow through directly to your customer service levels and consequently the performance and reputation of your stakeholders.

The UK cleaning industry relies on migrant labour more heavily than other economic sectors, with 24% of workers having a non-UK nationality, compared to the average of 18% across other industries and so with Brexit underway, the marketplace for good cleaning resources is likely to get tougher.

Now is the time to invest in your current workforce to improve retention of your existing teams by increasing their motivation.

Share good news and pass on feedback both good and not so good

The reward felt by the frontline workforce when not only your customers are satisfied, but their customers are delighted, cannot be underestimated when this is passed on. Make sure there is a regular channel for feedback to the cleaning teams. Do not be afraid to share feedback that requires improvement as long as this is done in a way that allows teams to address these suggestions and measurably improve. These feedback loops empower teams and make them feel more influential on service levels delivered.

Open up multiple communication channels

It is essential that frontline staff can feel that they have many ways of communicating throughout your organisation. Often, they are confined to their line management and this may make them feel intimidated if they want to raise important issues. An open line to HR and even senior management is never a bad thing

Formal appraisals and feedback sharing

A well run regular appraisal process is not only valuable to your company for identifying talent, improving standards and ensuring remuneration levels are correct, it also serves as a motivator for staff if done well. Cleaning staff can express their aspirations and set their development plans not only to address required improvements but to develop and improve skills through training or mentoring helping them to meet their own personal goals.

Re-enforce growth and development

Richard Branson famously said, “Train people well enough so they can leave, treat them well enough so they don’t want to”. In commercial cleaning services, there is a wealth of training and development on offer that will allow your people to meet their objectives. Growth and development needs to become continuously part of your culture as an organisation, not just something you think about at an annual appraisal.

Consider paying loyalty bonuses

With increased competition for good people comes increased risk. Think about loyalty bonuses for 5 year and 10 year anniversaries or extra holiday days after a number of years of service. These can often prove very difficult for staff to give up if they consider moving.

Give your staff the best tools and supplies

Cleaning is not an easy job at the best of times but trying to achieve good results with substandard equipment, poor and outdated systems or inferior and ineffective cleaning chemicals and cleaning supplies will only demoralise and demotivate the teams. Keep up to date with innovations that improve their performance and working practices.

Regular events and get togethers

Sharing is caring. Arrange regular meetings where overall business objectives and performance can be shared and encourage staff contribution via Q&As sessions or contributed suggestion slips. There is nothing like getting together with colleagues and discussing issues that can often be resolved between staff members collectively without troubling management groups. Encourage a dialogue through more relaxed formats rather than one way presentations.

Your greatest asset in commercial cleaning services is your labour force so treating it with skill and support is vital. The economic benefits are also compelling with happier customers being prepared to recommend you to new business opportunities based on the high consistent service levels you can achieve.
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Due to ongoing growth, we are seeking a field based Account Manager to join our forward thinking, hardworking and pro-active team. With a large customer base, you will be responsible for maximising the customer portfolio, up-selling and cross selling other products to different parts of the businesses.

The Role:

As Account Manager you will be responsible for selling the company’s range of products, which include; cleaning equipment and consumables, washroom supplies and associated products. Your client reach will be large and will include public sector organisations, facilities management companies, food manufacturing companies and education establishments.

In the role of Account Manager you will be targeted on business growth, including growth of existing accounts and on new business wins.

This position is based out of the Shrewsbury office and covers a region predominantly north, east and south of Shrewsbury within a radius of approximately 100 miles. We anticipate that the candidate would be face to face with clients 4 days a week and when not in front of clients, would be office based.

The Candidate:

The successful candidate for the Account Manager role will:

  • Have business-to-business sales experience selling consumable products to the public sector, facilities companies and manufacturing
  • Have a keen eye for sales opportunities within existing accounts and have the ability to network and make contact with potential new points of contact
  • Be a driven, passionate sales person who is motivated by achieving targets and business growth
  • Be a people person, having the capability to build long lasting relationships at all levels
  • Have a full, clean driving licence

The Company:

We have been established for over 40 years and pride ourselves on being one of the leading distributors in this field. We can offer long term prospects and the opportunity for continued career progression for the right candidate as well as excellent earning potential.

The Package:

The basic salary for the Account Manager role is paying £30,000 – £35,000 per annum, depending on experience, plus commission. In addition you will have a company car, business mileage pay, phone and a laptop.

To apply for this position, please respond with your details to Sarah Dyehouse at Anderson Scott by email sarah@anderscott.co.uk or for more information call 01902 203303

Victoria Griffiths Head of ProcurementWe are very proud to announce the appointment of Victoria Griffiths as our new Head of Procurement.

Victoria’s primary focus area will be the management of the purchasing arm of the company with large focus on economies of scale, continuous improvement and sourcing quality goods for their customers.

Victoria has worked within the purchasing environment for over 17 years, starting out as a Buyer for own label and branded household disposable manufacturer, CeDo. Working at CeDo for over six years, Victoria broadened her purchasing experience eventually obtaining the position of UK Supply Manager at the company, where she was responsible for all supply related inputs to a spend of approximately £25 million per annum.

From here Victoria moved to PDSA, the UK’s leading veterinary charity, where she held the position of Contracts and Procurement Manager for 10 years. Leading the implementation and development of PDSA’s procurement strategy, Victoria ensured supporter funds were maximised through the implementation of cross functional spend to achieve internal efficiencies.

We are very pleased to have Victoria on board. With a wealth of procurement knowledge and experience, Victoria will be a great asset to the Arrow County Supplies team.

Introduction

Organisations in both the public and private sectors are facing increasing pressure to reduce costs and improve performance. New regulatory requirements, globalisation, increases in contract volumes and complexity have resulted in an increasing recognition of the importance and benefits of effective procurement procedures and contract management.

Many of these procurement procedures need to conform to EU regulations through OJEU.

This blog will offer some practical things to consider in any procurement procedure that will help you enhance the defined frameworks.

What is OJEU?

The EU Procurement Directives have established public procurement rules that apply to any public sector purchases above the defined thresholds. The directives which currently apply in the UK open up public procurement within the European Union and ensure the free movement of supplies, services and works.

Many organisations have carefully described procurement procedure frameworks. The following tips are designed to enhance and create greater value from these procedures:-

  1. Do you have to do this procedure?

It’s always important to check that you are obliged to conform to a procedure. The threshold for OJEU contracts are always being changed so make sure you understand your obligations and seek the correct procedure for you

  1. Establish and maintain your project teams early

Invite and build teams to support a smooth procurement process and do it early. Give clear briefings as to the objectives of the contract and make sure everyone is committed to a set of common objectives, particularly timescales

  1. Touchpoints and reviews

At key points in the procedure step back and take a review of progress against your objectives and procurement procedures. Involve your teams and trusted outsiders to take an objective look at the project to keep on track

  1. Review yourselves as well as suppliers

Any procurement process requires a lot of ongoing analysis, particularly of suppliers. Take the opportunity to review the performance and effectiveness of the purchasing organisation as well. This can unlock bonus improvements that were not identified as objectives of the process

  1. Develop your contract strategy

Beware not to see your contract strategy as linear and refine your strategy as you go. This can be a productive output of touchpoints and reviews

  1. Always think about Exit as well Entry

As the procurement objective is often paramount, elegant contract exit is often de-emphasised. Maintain a balance of thinking about the start and potential end of any contracted relationship, particularly to preserve residual values and goodwill

  1. Pre-formal procedure engagement

What a valuable time this can be? Use eager suppliers to provide you with any insights they may have that might streamline the procurement process. Get them to carry out assessments or evaluations of processes and procedures. This is usually a win win. Suppliers get insights into the organisations needs at first hand and buyers get innovative ideas to use now or save for later.

  1. Wash up and learn for continuous improvement

As this procedure is always going to be repeated, honest self-reflection can open ideas to improve the procedures next time round. Continuous improvement will encourage teams to commit next time around

A balance of a well developed framework modified with appropriate and pragmatic solutions should always deliver the best outcomes so don’t be afraid to try out a new things every time a project gets underway
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